Terms of Use

Chapter 1. General Provisions

Article 1 (Purpose)

The purpose of these Terms is to prescribe the rights, obligations, and responsibilities between TravelersMap Co., Ltd. (hereinafter, the “Company”) and users, as well as the conditions and procedures for use, in connection with use of the travel platform and travel product services (hereinafter, the “Services”) operated by the Company.

Article 2 (Effect and Amendment of Terms)

1. These Terms take effect when posted on the service screen or announced by other means.
2. The Company may amend these Terms to the extent that the amendments do not violate applicable laws and regulations. If the Terms are amended, the Company shall provide advance notice specifying the effective date and reason for the amendment.
3. If a user does not agree to the amended Terms, the user may stop using the Services and terminate the service agreement. If the user continues to use the Services after the amended Terms take effect, the user shall be deemed to have agreed to the amended Terms.

Article 3 (Rules Not Specified in These Terms)

Matters not specified in these Terms shall be governed by applicable laws and regulations, including the Act on Consumer Protection in Electronic Commerce, the Personal Information Protection Act, the Framework Act on Artificial Intelligence, and the Tourism Promotion Act, as well as commercial practices.

Article 4 (Definitions)

1. “Company” means TravelersMap Co., Ltd.
2. “Services” means the travel platform and travel product sales services operated by the Company.
3. “User” means any person who uses the Company’s Services.
4. “Member” means a person who registers as a member with the Company and uses the Services.
5. “Account” means a unique identification system based on a mobile phone number for identifying a Member.
6. “Password” means a combination of letters, numbers, or other characters set by a Member for identity verification and information protection. However, a Member who registers through social login may choose not to set a password.
7. “Social Login” means a method of identity verification and login using an account of an external service (such as Google or Kakao).
8. “Travel Product” means domestic or overseas travel, air travel, accommodation, or other travel-related products provided by the Company.
9. “AI Consultation Service” means a service that uses artificial intelligence technology to provide travel information, reservation support, passport information recognition, voice interpretation, and similar services.
10. “AI-Generated Content” means text, images, or other content generated by AI or created with the assistance of AI.

Chapter 2. Membership Registration and Service Agreement

Article 5 (Formation of Service Agreement)

1. The service agreement is formed when a User agrees to these Terms, applies for membership, and the Company accepts the application.
2. Membership may be registered by the following methods:
   • Registration by mobile phone number: Register by verifying a mobile phone number and setting a password
   • Registration by social login: Register by verifying identity through a Google or Kakao account and additionally verifying a mobile phone number
3. Mobile phone verification is mandatory for identity verification and provision of the Services even when registering through social login.
4. If an account has already been registered using the same mobile phone number, the social login information will be linked to the existing account.
5. The Company may request the minimum information necessary to provide the Services, and the User shall provide it in good faith.

Article 6 (Acceptance and Restriction of Applications)

1. In principle, the Company accepts an application for use if it is made in accordance with these Terms.
2. The Company may reject or defer an application in any of the following cases:
   • The applicant provides false information or uses another person’s name
   • Providing the Services is technically or operationally difficult
   • The Company otherwise reasonably determines that rejection or deferral is necessary

Article 7 (Changes to Member Information)

A Member shall immediately update any information provided during membership registration if it changes. The Company shall not be liable for any disadvantage resulting from failure to do so.

Chapter 3. Personal Information Protection

Article 8 (Protection of Personal Information)

The Company protects Users’ personal information in accordance with applicable laws and regulations. Matters concerning the collection, use, retention, and destruction of personal information are governed by the separate Privacy Policy.

Chapter 4. Use of the Services

Article 9 (Responsibility for Account Management)

1. The Member is responsible for managing the Account (mobile phone number) and Password.
2. A Member who uses social login is responsible for the security of the account for the relevant social service (such as Google or Kakao).
3. A Member may link or unlink multiple login methods (Password, Google, Kakao) to or from one Account. However, removal of all login methods, which would make the Account inaccessible, is not permitted.
4. A Member shall immediately notify the Company upon becoming aware of account theft or unauthorized use.

Article 10 (Provision of the Services)

The Services provided by the Company include:

• Membership registration and account management (including social login)
• Travel product information and reservation system
• Payment processing and reservation management
• Planning and sale of travel products
• Reservation and arrangement of air travel, accommodation, and local services
• Operation and management of travel itineraries
• Travel-related consultation and guidance
• AI-based travel consultation service (travel information and reservation support through conversational AI)
• AI-based automatic passport information recognition (OCR) service
• AI-based real-time voice interpretation service
• Handling customer inquiries

Article 10-2 (Use of AI Services)

1. The AI Consultation Service provided by the Company is based on artificial intelligence technology, and information provided by AI is for reference purposes. The User shall personally verify and decide on important matters, such as final reservations and payment for Travel Products.
2. Consultation content provided by AI (including travel itineraries, prices, and local information) may vary depending on real-time circumstances, and its accuracy is not guaranteed. Confirmed information shall be based on official documents, such as a reservation confirmation.
3. If a User objects to an AI consultation result, the User may request review by a staff member.
4. During use of AI Services, the User’s conversation content, voice data, passport images, and similar information may be transmitted to AI service providers (OpenAI, Google). Further details are set out in the Privacy Policy.
5. Content such as blogs and images generated by the Company using AI shall be identified as AI-generated.
6. Data such as conversation content, voice, and images entered by a User into the AI Consultation Service is not used to train the AI models of AI service providers (OpenAI, Google). This is guaranteed by each provider’s API policy.
7. A completed travel plan created while the User is not a Member may be disclosed to other Users as a service example, excluding personally identifiable information such as the User’s name and contact details and sentences entered directly by the User. Other Users may create their own plans based on that example. If the User registers as a Member and saves the plan, it will be excluded from the examples.

Article 11 (Suspension of the Services)

The Company may temporarily suspend all or part of the Services in any of the following cases:

• Equipment inspection, maintenance, or failure
• Force majeure, such as a natural disaster or national emergency
• Inability to use social login due to an outage of an external service (such as Google or Kakao)
• An outage or policy change of an AI service provider (such as OpenAI or Google)
• Other unavoidable reasons related to operation of the Services

Chapter 5. Fees and Termination of Contract

Article 12 (Service Fees)

1. Membership registration and access to information are provided free of charge.
2. Reservation and sale of Travel Products are provided for a fee, and the fees and payment conditions will be separately notified.

Article 13 (Termination of Contract and Restriction of Use)

1. A Member may terminate the service agreement at any time.
2. Upon termination of the agreement, linked social login information (such as Google ID and Kakao ID) shall be deleted immediately.
3. If a Member violates these Terms or applicable laws and regulations, the Company may restrict use of the Services or terminate the agreement after prior notice. (However, notice may be given afterward in an urgent case.)

Chapter 6. Damages and Disclaimer

Article 14 (Damages)

If a User suffers loss or damage in connection with the Services due to a cause attributable to the Company, the Company shall provide compensation in accordance with applicable laws and regulations.

Article 15 (Disclaimer)

1. The Company shall not be liable for service interruptions caused by force majeure, such as a natural disaster.
2. The Company shall not be liable for loss or damage caused by a reason attributable to the User.
3. The Company shall not be liable for inability to use social login due to an outage, policy change, termination of service, or similar event affecting an external service such as Google or Kakao. In such case, a Member may use another login method or set a Password to use the Services.
4. If loss or damage results from inaccuracy of information provided by the AI Consultation Service because the User relied on the information without independently verifying it, the Company may limit its liability unless the Company acted intentionally or with gross negligence.
5. The Company shall not be liable for interruption of AI Services caused by an outage or policy change of an AI service provider (such as OpenAI or Google). In such case, the Company shall endeavor to provide an alternative service through a staff member.

Chapter 7. Miscellaneous

Article 16 (Dispute Resolution and Jurisdiction)

1. The laws of the Republic of Korea shall apply to disputes arising in connection with these Terms.
2. The court having jurisdiction over the location of TravelersMap Co., Ltd.’s head office shall have exclusive jurisdiction over disputes related to the Services.

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Supplementary Provisions

1. These Terms take effect on April 12, 2026.
2. The Terms of Use dated March 3, 2026 are superseded by these Terms.
3. Article 10-2, Paragraph 7 takes effect on October 28, 2026.